At G Decor, we want you to be delighted with your purchase. However, if you are unhappy with your product for any reason, you can return it to us within 30 days of receipt. Please ensure the item is unused, in its original condition, and packaging, with the completed returns form included in the parcel. Upon receiving the item, we will process a refund to your original payment method.
How to Return an Item:
- Include the completed returns form with your order number and reason for return inside the parcel.
- Items must be unused, in original packaging, and in the same condition as received.
- If an item is returned damaged, incomplete, or not in resaleable condition, we regret we cannot issue a refund.
- Customers are responsible for return shipping costs, which are non-refundable.
We strongly recommend obtaining proof of postage, as G Decor Ltd is not responsible for returns lost in transit.
Refund Processing
Once your return is received and inspected, we will process the refund. The refund will be credited to your original payment method. Please allow up to 10 working days for the refund to appear, depending on your card issuer’s policies.
For further details, please refer to our Terms and Conditions.
Faulty or Damaged Items
If you receive a damaged or faulty item, please notify us within 30 days of receipt by email or phone. Provide your order number and a clear photograph of the fault. We will either arrange a replacement or offer a full refund, in line with your consumer rights.
Wrong Item Received
If you have received the wrong item, contact us with your order number and a photograph of the item. We will provide a prepaid return label and request the wrong item to be returned before dispatching the correct order.
Important Notes
- We do not offer exchanges. Instead, please return the unwanted item for a refund and place a new order.
- Products must be returned in a resaleable condition, with original labels and packaging intact.
Return Address
G Decor Ltd
Unit 4, Motorway Trading Estate
Mill Street, Aston
Birmingham B6 4BS
United Kingdom
Tel: 03301330397
Email: support@gdecor.co.uk
We appreciate your cooperation and strive to make your return experience as seamless as possible.
Complete the Returns Form
Include the completed returns form with your order number and reason for return inside the parcel.
Ensure Items are in Original Condition
Items must be unused, in their original packaging, and in the same condition as received.
Return Shipping Responsibility
Please return the order via a tracked parcel to our return address. Customers are responsible for the return shipping costs, which are non-refundable.
Returns FAQs
How long do I have to return an item?
You can return your item within 30 days of receipt, provided it is unused, in its original condition, and packaging.
Can I exchange an item instead of returning it?
We do not offer exchanges. Please return the unwanted item for a refund and place a new order for the item you'd like.
Who pays for the return shipping?
Customers are responsible for return shipping costs, which are non-refundable. We recommend using a tracked service for your return.
How long will it take to receive my refund?
Once your return is received and inspected, we will process the refund. Please allow up to 10 working days for the refund to appear, depending on your card issuer’s policies.
What if I received the wrong item?
If you received the wrong item, contact us with your order number and a photograph of the item. We will provide a prepaid return label and request the wrong item to be returned before dispatching the correct order.
