Delivery Information

At G Decor, we are committed to providing reliable, secure, and fully trackable delivery services across the UK and internationally. Below you’ll find full details of our current delivery options.

United Kingdom

Standard Delivery
  • Cost: £3.95 for orders under £75
  • Free Delivery: On orders over £75
  • Delivery Time: 3–5 working days from the date of dispatch
  • Delivery Days: Monday to Friday (excluding public holidays)
  • Tracking: Fully trackable, with tracking details emailed once your order is dispatched
Next Business Day Delivery
  • Cost: £11.99
  • Delivery Time: Next working day
  • Order Cut-off: Orders must be placed before 1:00 PM, Monday to Thursday
  • Delivery Days: Monday to Friday (excluding public holidays)
  • Availability: This service is not available for Northern Ireland, Channel Islands, Isle of Man, or selected Scottish postcodes
  • Delivery Attempt: Delivery will be attempted between 7:00 AM and 10:00 PM. A signature may be required. If delivery is missed, instructions for re-delivery or collection will be provided by the courier

International Delivery Services

Europe (Tracked Delivery)
  • Cost: £12.99
  • Delivery Time: 5–10 working days
  • Tracking: Fully trackable service

United States (Express Delivery – Duties & Taxes Included)

  • Cost: Calculated automatically at checkout based on total order weight
  • Starting from: $9.00 for lightweight orders
  • Delivery Time: 5–10 working days
  • Tracking: Fully trackable service

For heavier or multiple-item orders, shipping rates will increase progressively based on weight. All applicable duties and taxes are included where stated at checkout.

Australia (Tracked Delivery)

  • Cost: £18.99
  • Delivery Time: 10–15 working days
  • Tracking: Fully trackable service
Important International Information
  • All international deliveries are fully trackable
  • Delivery times may vary due to customs clearance procedures
  • Additional customs duties or import taxes may apply depending on your local regulations

Additional Information

1. Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking details. You can also view tracking information by logging into your My Account.

2. Missed Deliveries

If you are unavailable at the time of delivery, the courier may leave a calling card with instructions for re-delivery, collection, or delivery to a safe place or neighbour.

3. UK Next Business Day Delivery Exclusions

Next Business Day Delivery is not available to the following locations:

  • Scottish Highlands: AB, IV, KW, PH17–PH50, PA80
  • Scottish Islands: HS1–9, IV, KW, ZE
  • Channel Islands & Scilly Isles: GY, JE, TR
  • Northern Ireland: All postcodes
  • Isle of Man & Isle of Wight: All postcodes
How much will it cost to ship my order?

For UK Standard Delivery, orders under £75 incur a delivery charge of £3.95, while orders over £75 qualify for free delivery. UK Next Working Day Delivery is available for £6.99, provided your order is placed by 11:00 AM, Monday to Thursday. International shipping to Europe, the USA, and Australia is also available, with delivery costs starting from £12.99.
When can I expect my order to be delivered?

At checkout, you’ll receive an estimated delivery timeframe, which will also be confirmed in your order confirmation email. For UK Standard Delivery, parcels typically arrive within 3–5 working days. If you’ve selected UK Next Working Day Delivery, your order will arrive the next business day if placed before 11:00 AM, Monday to Thursday.

For international deliveries:

  • Europe: 5–10 days
  • USA: 5–10 days
  • Australia: 10–15 days

Please note that delivery estimates include processing time and exclude weekends and public holidays.
Can I cancel or modify my order before it is shipped?

Once your order is placed, we begin processing it immediately to ensure quick dispatch. As a result, we are unable to make changes or modifications after your order has been submitted. However, you may have a short window to cancel items before they begin processing. Please contact our customer service team with your order number by email or phone.

If your order has already been dispatched, you can return eligible items once they are delivered. For further details, please refer to our Returns page.
How will I know when my order has shipped?

You will receive an email notification as soon as your order has been dispatched, which will include a tracking link. Be sure to check your spam or junk mail folder if you haven’t received this notification. You can also track your order via the ‘My Account’ section on our website.
What if my order has shipped but hasn’t arrived?

If your order hasn’t arrived within the estimated delivery timeframe, please check the tracking details provided in your dispatch email for the latest updates. If no new tracking updates are available after 7 days for standard UK delivery (or if an expedited order misses its delivery date), contact our Customer Care Team for assistance.

For orders marked as delivered but not located:

  • Check surrounding areas or ask neighbours in case the parcel was left in a safe place.
  • Allow up to 2 business days from the delivery scan, as couriers may occasionally mark parcels as delivered prematurely.

Please note that any issues related to missing or damaged items must be reported within 30 days of the shipping date.