Help & FAQs

Once you’ve placed your order with G Decor, you will receive an order confirmation email with details. When your order is ready to be dispatched, we’ll send you a shipping confirmation email, complete with tracking information.

We aim to get your order to you as quickly as possible, so once your order is confirmed, we're unable to make changes to the delivery address. If you’ve made an error, please reach out to us as soon as possible, and we will do our best to assist you.

We understand that things change! Once your order is processed, it is sent immediately for fulfilment and, unfortunately, cannot be amended or cancelled. Please reach out to us as soon as possible, and we will do our best to assist you. However, if your order has been dispatched, we are here to help if you need to return your item once it is received.

After your order has shipped, we’ll send you a tracking number so you can follow its journey. If you have trouble with the tracking link, don’t hesitate to contact us.

We’re always happy to assist! Please contact our customer service team, and we will get back to you within 48 hours. For any inquiries sent over the weekend, expect a response on Monday.

We’re very sorry to hear that your item arrived in less-than-perfect condition. As many of our products are handmade, they travel a long distance to reach you, and while we make every effort to pack them with care, sometimes issues occur during transit.
If your item has been damaged or is faulty, please report the issue and our Customer Care team will get in touch with you as soon as possible to resolve the matter. We’ll provide the necessary steps for returning the item and arranging a replacement or refund.

We apologise for any inconvenience caused. Sometimes, orders are split into multiple deliveries.
Please check the shipping label on your parcel for details on the number of boxes to expect. The missing items may still be in transit with another driver and will typically arrive within 24 hours.
If you haven't received your full order within this timeframe, please contact our Customer Care team with your order number, and we'll assist you further.

Occasionally, the courier's tracking information may not update in real time. If you’ve received a dispatch email but your tracking details are not showing progress, it could be because the parcels are being handled by different drivers. In this case, the rest of your order is likely to be delivered within 24 hours.
If you have any other concerns regarding your delivery, please contact our Customer Care team via our online form, and we will assist you in locating your order.

For UK Standard Delivery, orders under £75 incur a delivery charge of £3.50, while orders over £75 qualify for free delivery. UK Next Working Day Delivery is available for £6.99, provided your order is placed by 11:00 AM, Monday to Thursday. International shipping to Europe, the USA, and Australia is also available, with delivery costs starting from £12.99.

At checkout, you’ll receive an estimated delivery timeframe, which will also be confirmed in your order confirmation email. For UK Standard Delivery, parcels typically arrive within 3–5 working days. If you’ve selected UK Next Working Day Delivery, your order will arrive the next business day if placed before 11:00 AM, Monday to Thursday.

For international deliveries:

• Europe: 5–10 days
• USA: 5–10 days
• Australia: 10–15 days

Please note that delivery estimates include processing time and exclude weekends and public holidays.

Yes, we offer international delivery to Europe, the USA, and Australia. Shipping costs and delivery times vary:

• Europe: £12.99, 5-10 working days
• USA: £14.99, 5-10 working days
• Australia: £18.99, 10-15 working days

All international orders are fully trackable, and additional customs duties may apply.

Unfortunately, once your order is placed, we are unable to alter the delivery speed. If you need your items sooner, please reach out to us before placing your order, and we can advise you on the best options.

At the moment, we do not offer Click & Collect. However, we are exploring ways to enhance our delivery services and hope to introduce more options in the future.

We hope you love your purchase, but if you need to return it, simply visit our returns page on the website. Please note that return shipping costs are the responsibility of the customer.

You can return your item within 30 days of receipt, provided it is unused, in its original condition, and packaging.

We do not offer exchanges. Please return the unwanted item for a refund and place a new order for the item you'd like.

Once your return is received and inspected, we will process the refund. Please allow up to 10 working days for the refund to appear, depending on your card issuer’s policies.

If you purchased an item from one of our stockists or physical locations, please contact them directly for return instructions. We can only process returns for items purchased directly from G Decor online.

Yes, we offer financing through trusted providers for UK customers who are over 18 and meet the required credit criteria. Check out at checkout and choose Klarna for financing options.

With Klarna, you can either pay for your items in 30 days or in 4 equal instalments. Select the option during checkout to find out more.

Yes! You can use both a gift card and Klarna during checkout. Simply enter the gift card code first, and then select your preferred payment plan for the remaining balance.

We carefully select our materials, prioritising sustainability, durability, and quality. Whenever possible, we use natural, eco-friendly materials to help reduce our impact on the planet.

Yes, absolutely! We collaborate with manufacturers who uphold ethical practices, ensuring fair treatment of workers and production processes that align with our sustainability goals.

We are dedicated to reducing our environmental footprint through thoughtful design, responsible sourcing, and sustainable manufacturing practices. Our efforts include using eco-friendly materials, minimising waste, and supporting ethical labour practices.

We source our products from a variety of locations, always choosing those known for high-quality materials and skilled craftsmanship. Wherever we produce, we ensure our partners adhere to the same ethical and sustainability standards that we uphold.

If you no longer wish to receive marketing emails from us, you can simply click the “unsubscribe” link located in the footer of any of our emails.

You can enter your discount code in the 'discount code' box at checkout. Your order total will automatically update with the discount applied.

Unfortunately, we can only accept one promotional code per order, and they cannot be combined with other offers.

For security and privacy reasons, please contact our team in writing to submit a data request. We’ll handle your request carefully and in accordance with data protection regulations.

We are committed to safeguarding your personal information. Our Privacy Policy outlines how we collect, use, and protect your data. You can read it in full [here].